September has been a busy month for us here at Interfacio. Full of highlights including the return of PLASA; the company being presented with a Queen’s Award for Enterprise for International Trade; and our team expanding with the introduction of three new members.

People make businesses

PLASA made a triumphant return to Olympia earlier this month. The industry is nothing without the people that nurture it and, perhaps now more than ever, it’s the time to recognise this. Olympia in West London was buzzing with energy and excitement as the UK’s pro sound and lighting community came back together for a much needed in person event, which saw a host of new initiatives from exhibitors and PLASA themselves including hosted presentations, training sessions and live music performances. We spent much of the time pinching ourselves to be back in the previously ‘normal’ setting of a trade show which this time felt decidedly fresh and energised. As well as familiar faces from the UK, we caught up with a number of manufacturer representatives from Europe and the US, underlining the desire for many brands to get back in touch with their customers in key markets.

Now more than ever, employers must engage with and support everyone as best as they can, and recruitment needs to reflect and recognise the human dynamics and drivers behind what motivates someone to move and to stay. The reason we do what we do is that we love helping individuals as they evolve and develop their careers. And together with this, engaging with companies and brands to help find the right collaborations and culture fit to enable both the businesses and the individuals to grow.

We were delighted to be at PLASA and it was refreshing to see so many new products on show, as well as so many friendly and familiar faces we have missed talking to in person for so long.

Queen’s Award

On Monday 13th September the company was presented with our Queen’s Award for Enterprise for International Trade at Rose Theatre in Kingston-Upon-Thames.

The Award itself was presented to Interfacio founder Richard Wear and his wife and fellow director Isabelle Wear by the Deputy Lord Lieutenant of Greater London, Fr Martin Hislop on behalf of Her Majesty The Queen. This was an extremely proud moment for the whole team as the award recognises a period of significant and sustained growth between 2014 and 2020 during which the company’s non-UK business, which represents over 80% of total revenues, grew almost tenfold.

Ahead of the curve

We believe a key factor behind this sustained growth has been our long-term highly engaged approach to working with clients through what has been a period of significant change in the industry’s attitude and expectations around recruitment and talent acquisition. An evolution driven by those companies’ own needs to adapt to rapidly evolving technology, market dynamics and behaviours, combined with fast evolving and new recruitment platforms and methodologies.

Throughout these changes, from the pre-Facebook and LinkedIn times in the early 2000s, through the financial crisis of 2009-10 and on, the company has continued to find and place people in business and technical roles around the world including all across Europe, North America and Asia Pacific, as well as in the UK.

Since our inception we have remained focused on serving the needs of our clients, and it all starts with a conversation. Our mission is to be a valuable recruitment partner to both our clients and our candidates and we remain committed to all search assignments until completion in order to ensure the best available person can be found and hired.

There is a limit to how long specialised industries can rely on hiring by ‘word-of-mouth’, based upon who is available at a particular time. Additionally, while CV algorithms and social media, particularly LinkedIn, may be a viable recruitment tool across many industries and disciplines, our experience has shown that as companies expand and mature, personnel decisions and investments in head-count are synonymous with business strategy and the processes and methods used to successfully recruit specialist staff require deep insight and a true understanding of the employer’s objectives, culture and business priorities.

Interfacio addresses this need and our extensive network and reach, coupled with our own experience in the sector, allows each of our consultants to ensure we provide our clients with candidates that have the ability and skills to fit in with the company culture and be successful for years to come. We don’t just place people; we assess the long-term objectives of the role and fully assess our candidates based on this knowledge before making an introduction.

Speaking the language

Our people first approach is an essential ingredient in our process and through regular dialog we remain intensely focused on providing the best quality service for both our clients and our candidates. Having real conversations with candidates about their careers, motivations and goals and speaking with clients about their strategies and the challenges they find themselves facing in their businesses as well as in recruitment is central to what we do.

All of the Interfacio consultant team were at one point industry specialists in their own area, and it is this experience that enables us to get under the skin of what our client’s requirements actually are. An emphasis on open collaboration combined with our specialist market experience has enabled us to achieve excellent retention rates for our clients and is a key reason why our client partnerships continue to develop and extend over the years.

What next?

Hiring managers will likely be looking for newly identified and critical skills that are needed to compete or innovate in the face of new market dynamics. Understandably, uncertainty following the pandemic also remains a real concern – whether in sales, engineering, customer service or marketing. This is not only something that we have observed in recruitment activity, but something we have acted on by supporting our clients to navigate the current climate and ensure they are positioned to excel as calmer waters start to return. Organisational growth in this time of rapid and significant change is challenging, especially when happening at a time of wider global and socio-economic turmoil.

While the last 18 months have been challenging, we have seen that many companies have chosen to either use this as an opportunity to recruit new talent to their teams or promote from within. Both are vital options for companies to maintain a culture and presence that will see them remain competitive. And we have also identified areas where we can further service our clients and partners.


To support individuals looking at new career challenges or opportunities and companies as they look to develop their own internal workforce, we have introduced a number of bespoke performance coaching programmes collectively under the new inTeams brand. Developed and delivered by Interfacio Director and principal coach, Isabelle Wear, the Align, Elevate & Perform programs support individuals and teams at key stages of their professional development. The Align program provides individuals with a clear sense of who they are and how they want to take themselves forward in their career, giving a new-found level of self-knowledge and confidence. The Elevate program supports individuals moving into a higher-level management or leadership role within their existing organisation, whilst Perform is a team focused program exploring and encouraging enhanced collaboration and working

Our Team

Our team of industry experts and specialist recruiters have been integral to our sustained growth and ultimately are behind the winning of our recent Queen’s Award. We are delighted to share that we have recently expanded our team to strengthen our delivery capability as business returns to pre-pandemic levels to ensure we are best placed to deliver effectively for all our clients.

Cameron Porter has been appointed as a specialist Talent Sourcer responsible for research, sourcing and business development and will build and maintain close relationships with new candidates. Cameron joins us from AV custom installer SM Contracts and combines this experience with a lifelong passion for playing and creating music.

Patricia Dias has a background in HR and in-house recruitment and is taking up a position as Recruitment Coordinator. Patricia who is Portuguese but is enjoying making a new life in London, will work closely with the consultant team on delivery as well as playing an active role in further developing and supporting our recruitment processes. Patricia and Cameron join Vanessa Redwood-Connor who joined us in July as an Assistant Recruitment Coordinator providing essential support to candidates as well as the consultant and delivery and resourcing team.

Let’s Talk

We’ve certainly been busy and are enjoying supporting all of our clients and candidates around the world as sectors continue to get back to growth and investment.

If you are considering developing your team from within, or you would like to confidentially discuss your future recruitment plans then do get in touch. We are in a unique position in the Audio, Lighting, Video, Music Technology and Live Sound industries to help you and your teams reach their full potential. We look forward to speaking with you.

From all the team at Interfacio